Help Desk Services

Providing your end-user with a single point of contact (SPOC) eases up the process and brings comfort to them when trying to reach out for all problems/issues/requests and queries regarding their environment.  A service desk focuses on restoring normal service in all situations by either enabling the client with a solution.

Operations provided through Help Desk

• Remote Desk Support
• Incident Management
• Problem Management
• Reports

Key Deliverables

• Implementation and operation of Help-Desk
• Integration of technology tools and solutions at the Client site
• Investigate, trouble shoot and resolve system problems